Practical information

Welcome to Østersøen Holiday Apartments! We hope you have a wonderful holiday on Bornholm. On this page you will find useful information about your stay, exciting stories about the area and inspiration for experiences around the island.

We recommend that you review all the information on the site. If you are looking for something in particular, you can simply click on one of the items in the list below to jump directly to the desired topic.

Before arrival

During your stay

On departure

Before arrival

Address

Havnebryggen 5, 3740 Svaneke

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Arrival

You can enter the apartment from 16:00 on the day of arrival.

Should you unexpectedly find that there is defective furniture or other faults in your holiday apartment, we ask you to contact the management team on 23 70 77 26 immediately after your arrival, so that we can solve the problem as soon as possible.

If you contact us later than 24 hours after you have discovered the error, you lose the right to any claim for compensation. Regardless of when you contact us, we will of course always try to help you in the best possible way.

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Key handout

You can access your holiday home via a key in a key box at the accommodation, and we will send you an email with information about the location and password of the key box no later than one day before your arrival

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Charging stations

If you are an electric car, we refer you to charge your car at the public charging stations in Svaneke.

It is not allowed to charge electric cars by pulling cables from the holiday apartment or in any other way using electricity from the holiday apartment/resort. Your rental payment only covers a regular consumption of electricity, and the electricity grid at the resort cannot handle the load from electric car charging. We hope for your understanding of this.

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Parking

As a guest at Østersøen Holiday Apartments, you can park for free in the resort's own car park. 

Please note that parking spaces are limited. If you bring two cars, it is therefore only possible to have one car parked in the parking lot. But there are many other free parking spaces 0-150 meters from the Baltic Sea Apartments.

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During your stay

Waste

You can drop off your waste in the waste containers on the right corner of the parking lot (by the red wall).

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Bike rental

You have the opportunity to rent bicycles at Svaneke Vandrerhjem, Reberbanevej 9, Svaneke, phone +45 56 49 62 42.

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Grill

In the patio you will find gas grills that you can borrow freely - just remember to clean the grill after use. Be careful, show consideration and feel free to share the barbecue area with your neighbor. Due to the risk of fire, it is only allowed to use gas grills at Østersøen Holiday Apartments, and other types of grills may therefore not be used.

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Dog

In selected holiday apartments, it is allowed to bring a dog. 

If you have your dog with you, please be aware of the following:
• Dogs are not allowed to stay in furniture or beds.
• When large and small "errands" are to be performed, we ask that it be done outside the resort area. Also please remember to pick up after your dog.
• Dogs must not be left alone or unattended in the apartments or in the area in general.

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Procurement

Østersøen Holiday Apartments are located in the middle of Svaneke, which is full of beautiful shops with specialties and local crafts. When you need to shop for groceries, you can do this in Dagli'Brugsen, just 240 meters from Baltic Sea Apartments.

Address: Nansensgade 11, open every day 08.00-19.00.

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Internet

All apartments have free Wi-Fi with their own network name and code. You can find the code for the internet on a note in your holiday home. The transmission power may vary from apartment to apartment. If the internet does not function optimally, it will not entitle you to financial compensation.

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Bed linen and towels

Info about bed linen/towels.

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Swimming pool

As a guest of the Østersøen Holiday Apartments, you can use the swimming pool free of charge from 08:00 to 20:00. The pool is open from 1 June to 1 September.

The swimming pool may only be used in swimwear, and we ask that you thoroughly wash your body before use. Failure to do so may result in loss of access to the pool for the rest of your stay. Use of the swimming pool is at your own risk and children under the age of 18 may only use the swimming pool under adult supervision.

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Laundry

You are free to use the washing machine and dryer, which are located in the small green house in the courtyard, marked with "Washing machine". Here you will also find a vacuum cleaner, iron and ironing board, which you can also borrow for free. We simply ask you to put things back in place after use. Please note that the washing machine is not available in the period 15 November – 15 March, as the water is shut off to avoid frost bursting.

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On departure

Waste

You can drop off your waste in the waste containers on the right corner of the parking lot (by the red wall).

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Departure and key drop-off

The latest departure time on the day of departure is at 10:00.

If you leave before 10:00, you are very welcome to notify the management team on phone 23 70 77 26 the day before, as it will help us in planning the cleaning. 

We ask you to leave the key on the dining table in the apartment and leave the front door unlocked. Then the cleaning staff can easily come in after you have left.

Before you leave the apartment, we kindly ask you to:
• Place rented bedding and towels in a pile on the floor.
• Emptying the fridge
• Wash up and/or empty the dishwasher
• Empty the waste bin and throw the waste in the large containers
• Close the windows
• Turn off the lights and heating (do not turn off the refrigerator

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Tips for experiences on Bornholm

Our good partner, Book Bornholm, has written a number of articles about exciting experiences and activities near your holiday home and on the rest of Bornholm. Take a look at the articles below - maybe you'll be inspired for the next outing!

Food & Drink

Sights and nature experiences