During your stay
Bedlinen and towels
If you have forgotten to bring bed linen and towels, you can rent a linen package consisting of: Sheets, duvet and pillowcases as well as one large and one small towel. The linen package is ordered per person.
Contact our service partner PartnerØ on phone +45 23 70 77 26 if you want to rent a linen package.
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Groceries
The apartment is located right in the centre of Svaneke, just 100 metres from the local grocery store, Brugsen, at Nansensgade 11.
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If you experience any issues
Should you unexpectedly experience defective furniture or other issues in your accommodation upon arrival, please contact the management PartnerØ on phone +45 23 70 77 26 immediately, so we can resolve the matter.
If you contact us later than 24 hours after discovering the issue, the right to any claim for compensation will lapse. Regardless of when you contact us, we will of course always do our best to assist you.
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Laundry
The apartment has a washing machine in the bathroom, which you are welcome to use.
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Shared garden with barbecue
There is a small, enclosed garden belonging to the property. The garden is shared with the other residents of the townhouse, but the apartment has its own small terrace with garden furniture – the first terrace you come to when you enter the garden. Here, you can enjoy sunny days and meals outdoors.
There is a charcoal barbecue in the garden, which you are welcome to use. You will need to bring or purchase your own charcoal and clean the barbecue after use – this is not included in the final cleaning of the apartment.
How to get to the garden:
Go through the black gate in the courtyard and follow the path until you reach the grey half-wall on your right. Behind the half-wall, you will find a small staircase and a gate leading into the garden.
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WiFi
There is free WiFi in the accommodation. The network name and password can be found on a note in the apartment.
If the internet does not work optimally, this does not entitle you to any financial compensation.
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Waste sorting and disposal
Please sort your waste carefully into the correct categories and dispose of it in the appropriate containers located outside the entrance to the apartment building.
On Bornholm, there is no requirement to use green compostable bags for food waste, so you can simply use regular rubbish bags for this type of waste.
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